Refund policy

At Geswoodshop LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase from Geswoodshop.com, we're here to help.

Return Eligibility

You may return most new and unused items within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unassembled, and in its original condition.
The item must be returned in its original packaging with all included accessories, manuals, and documentation.
Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Customized or personalized products
Clearance or final sale items
Gift cards
Products that have been used, modified, or damaged by the customer

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will arrange a replacement, exchange, or full refund at no additional cost.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Refunds are issued to the original payment method.
Processing typically takes 5–10 business days, depending on your payment provider or bank.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to customer preference (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping costs.
If the return is due to our error, a damaged product, or a defective item, Geswoodshop LLC will cover all return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has shipped, it cannot be canceled and must follow our standard return procedure.

Exchanges

We replace items only if they are defective, damaged, or if an incorrect item was shipped. Please contact our customer support team to arrange an exchange.